My account

CHANGE YOUR PASSWORD

Log in to seescoutsleep.com by selecting Sign In / Sign up located in the upper right hand corner and in the footer. Under ACCOUNT DETAILS you can change your Password.

FORGOT YOUR PASSWORD?

Not to worry! Sign In / Sign up in the upper right hand corner or in the footer and select ‘Lost your password’ to be directed to the password assistance page.

CHANGE YOUR SIGN-IN INFORMATION

Log in to seescoutsleep.com selecting Sign In / Sign up located in the upper right hand corner. Select Account from the menu. Under ACCOUNT DETAILS you can change your Email. You will be prompted to enter and verify a new email address.

Note: After changing your email address, you’ll need to use that new email address to log into your account.

ADD/REMOVE CREDIT CARD

Log in to seescoutsleep.com by selecting Sign In / Sign up located in the upper right hand corner. Select Account from the menu. Underneath PAYMENT METHODS you can change, add or remove your credit card details.

ADD/REMOVE ADDRESS

Log in to seescoutsleep.com by selecting Sign In / Sign up located in the upper right hand corner. Please select Account from the menu. Under ADDRESSES you can add, change or remove your address details.

Ordering and payment

ORDER PROCESSING AND CANCELLATION

Orders placed on Friday after 6:00pm CET will begin processing on the following Monday. See Scout Sleep will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include weekends or holidays.

Please note: Once an order has been completed and shipped, it cannot be modified or canceled.

INVENTORY AVAILABILITY

Although we make every effort to keep sufficient material on stock of items listed on seescoutsleep.com, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email.

PAYMENT METHODS

See Scout Sleep accepts Visa, Master Card, American Express, Paypal, IDEAL.

Shipping

POSSIBLE DELAYS

When international orders reach their destination country/region, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

ORDER PROCESSING AND CANCELLATION

Orders placed on Friday after 6:00 pm CET will begin processing on the following Monday. At See Scout Sleep many orders are made by hand at the moment the order comes in. Please allow us 5 -7 business days to produce and complete your order. You will contact you with a follow-up email if the material for the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include weekends or holidays.

REFUSED SHIPMENTS

If you refuse a shipment from See Scout Sleep, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to See Scout Sleep. This amount will be deducted from your merchandise refund.

PRIVACY

Your privacy is important to us, and we care about how your order information is used and shared. We would like customers who are sending or receiving products via international shipping to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.

We provide certain order, shipment, and product information (such as description) to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

INTERNATIONAL SHIPPING – TERMS AND CONDITIONS

Items in your order that are designated for shipment to countries outside of the Netherlands may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The person receiving the package when it reaches its destination must pay import Fees.

If you refuse a shipment from See Scout Sleep, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to See Scout Seep. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to customercare@seescoutsleep.com.

See Scout Sleep ships worldwide. However may you have problem at check-out due to your country that isn’t recognized for shipping, please do contact customercare@seescoutsleep.com.

Returns and exchanges

RETURN POLICY
  • Merchandise must be returned within 30 days of the original purchase.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Please Note: Shipping and handling charges are not refundable.
  • Please Note: Return shipping isn’t free and a will be deducted from your refund or store credit. The exact costs plus detailed information on shipping back you merchandise will be send to your via email, after we receive the return / exchange application.
  • Final Sale items may not be returned.
  • Custom made items may not be returned.
  • See Scout Sleep monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behaviour.
START RETURN/EXCHANGE PROCESS
  • Go To my account, select Order History and click the Return items button. Select the items you want to return and fill out the form
  • Press the ‘submit request’ after filling out the request form
  • You will receive a confirmation email from See Scout Sleep seconds after submitting the form.
  • Within one business day we will reply with detailed information regarding your return / exchange and take you through the next steps to be able to ship your order back.
REFUNDS & PROCESSING TIME

If your package arrives at See Scout Sleep within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from See Scout Sleep.

NEED A DIFFERENT SIZE/COLOR?

In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we"ll credit your account.

Disclaimer

All See Scout Sleep items are accessory items only. The makers of See Scout Sleep assume no liability. The use of the product and safety of the pet and handler is completely at the purchaser and/or user’s discretion and responsibility.

Warranty

Our warranty policy

See Scout Sleep items are handmade in our own production facility, by our own team of professional seamstresses. Each piece is individually made from natural materials. 

Our products are made to last. However, the lifespan of our items is determined by the care, wear, and elements each item is subjected to. Hemp webbing or leather breakage due to chewing, excessable water exposure or anything else that compromises the integrity of the material beyond normal wear is not considered a manufacturer’s defect.

Tarnishing, fading and mild fraying are all parts of normal wear and tear. See Scout Sleep cannot replace items because of these factors.
A manufacturer’s defect such as hardware failure will be replaced within 12 months of purchase by See Scout Sleep. If you like to claim a warranty case, please send us an email customercare@seescoutsleep.com, include your order number, order date and a picture of the damage item.